Refund & Exchange

Return and Refund Policy

Effective Date: September 11, 2026

Return Window

We accept returns within 30 days of the delivery date.

Eligibility Conditions

To qualify for a return, items must be:

  • Unworn and unwashed
  • In original condition with all tags still attached
  • Free from odors, stains, or signs of use
  • In original packaging where possible

Valid Return Reasons

We accept returns for:

  • Defective item or manufacturing fault
  • Item does not match the product description on our website
  • Wrong item or incorrect size received
  • Physical damage to the product upon arrival

How to Initiate a Return

Follow these simple steps to process your return:

  1. Request Authorization: Email contact@glamswear.com within 30 days of delivery. Include your order number, the reason for the return, and clear photos of the item (required for defective or damaged goods). Our team will review your request within 1-3 business days.
  2. Package Your Item: Once approved, we will send return instructions and the Pakistan return address. Pack the item securely in its original packaging where possible, with all tags attached.
  3. Ship the Item: Ship it back using a trackable courier and keep your tracking number. Once we receive and inspect the returned item, we will process your refund or exchange within 5-7 business days.

Return Shipping Costs

Return shipping is the customer’s responsibility. We recommend using a trackable shipping service. Glams Wear is not liable for items lost in transit during a return.

Exception: If the return is due to our error (wrong item sent or a manufacturing defect), we will cover the cost of return shipping.

Return Address

Glams Wear
Noor Trade Centre, Suites 204, Second Floor
Plot # B-27, Block 16 Gulshan-e-Iqbal,
Karachi, 75300, Pakistan
Email: contact@glamswear.com

Refund Processing

Approved refunds are issued to the original payment method within 5-7 business days of receiving the return. Your bank or card provider may take a further 3-5 business days to reflect the refund on your statement. We will send a confirmation email once the refund is processed.

Order Cancellations

Orders can be cancelled within 24 hours of placement. After that window, the order enters processing and cannot be cancelled. Email contact@glamswear.com immediately with your order number to request a cancellation.

Non-Returnable Items

The following are not eligible for return:

  • Items returned more than 30 days after delivery
  • Items showing signs of wear, washing, or alteration
  • Items missing original tags or packaging
  • Gift cards

Damaged, Defective, or Incorrect Items

If your order arrives damaged or defective, email contact@glamswear.com within 7 days of delivery with clear photos. We will arrange a free replacement or full refund, including return shipping.

Contact Us

Glams Wear
Noor Trade Centre, Suites 204, Second Floor
Plot # B-27, Block 16 Gulshan-e-Iqbal,
Karachi, 75300, Pakistan
Email: contact@glamswear.com